We provide end-to-end project delivery and senior operational support for mission driven organisations – from sorting your people ops, systems and processes to running discovery, service design and digital projects from brief to handover. We can work soloist, or put together a team of contracted designers, technologists, and researchers when necessary.
When we’re not doing client work we’re creating fun, impactful and hopefully world inspiring experiments.
Founded by Rich
Former clients
Projects will be shared soon!
Services
From £500 a day / £65 an hour ex VAT for both services.
Fractional Senior Operations Support
Embedded, senior operational leadership on a fractional basis – inside mission-driven organisations, creative studios and social enterprises that have outgrown their founding-stage ways of working. The full operational remit: your people, your processes, your systems, so your leadership can focus on what actually moves the organisation forward
People & HR operations across the full employee lifecycle
Recruitment, onboarding & team growth during periods of change
IT, tools & SaaS setup – building the infrastructure that supports delivery
Operational process mapping & workflow improvement
Budget, resource & supplier management
TUPE transfers, restructures and high-stakes operational change
Design-Led Project Delivery
Full ownership of innovation, digital and service design projects. A decade leading and delivering exactly this kind of work as MD of a design and innovation consultancy, for clients including Google, NHS, BBC, Wellcome Trust, Somerset House and more. Not oversight from the sidelines. End-to-end delivery with a design-studio mindset.
Discovery phases, design research and community co-design – scoped, resourced and delivered end-to-end
Service design and digital product projects, from brief through to working prototypes and live platforms
Innovation sprints, futures work and AI-adjacent projects for public sector and social impact clients
Cross-functional team leadership across researchers, designers, developers and strategists
Full delivery governance – stakeholder reporting, risk management, handover documentation
We work with organisations doing important work who need someone to make it happen.
- You’re a CEO or director buried in operational tasks you shouldn’t be doing
- You’re scaling fast but your processes, tools and team aren’t keeping up
- A major change is coming – a TUPE, a restructure, a system migration – and no one to lead it
- You’re commissioning a discovery, service design or digital project and need someone who’s done it before, not someone who needs briefing on what a design sprint is
- Projects get started but never quite land due to scope creep, missed deadlines, no clear ownership
Ways we could work together
Audit & Roadmap
An operational and delivery audit. Understand exactly where you are before committing to change.
Deep-dive audit of your operations and project delivery health
Process mapping – what’s working, what’s broken
Prioritised recommendations & 90-day roadmap
1 senior stakeholder presentation
Full written report you can act on immediately
Project Delivery
A specific project, discovery or digital initiative that needs to land. Fixed scope, clear ownership, delivered end-to-end – from the first research session to final handover.
Handover documentation and knowledge transfer
Discovery, service design and digital projects from brief to handover
Agile delivery management informed by GDS methodology and Prince2
Stakeholder reporting, risk management and governance
Contractor and cross-functional team coordination
Operations Support
Embedded fractional Head of Operations support on retainer. The full operational remit, part-time, with senior accountability.
From 2 to 5 days per week depending on need
People ops, HR, recruitment and team growth
Process improvement, systems and SaaS infrastructure
Project portfolio oversight and delivery governance
TUPE transfers, restructures and high-stakes operational change
How to get in touch with us
rich@richexperiments.com